Hospitality · Boutique hotel group
Contactless guest journey
Kiosks, PMS, and POS connected into one calm system, lifting direct bookings and guest scores together.
Next.jsOpera APIToastCloudbeds
-35%
check-in time
Timeline
5 months
Team
5 engineers
The challenge
What was breaking
- 01Front desk queues at every peak.
- 02Five tools that staff reconciled by hand.
- 03Channel costs eating into direct bookings.
The approach
How we tackled it
- 01Walked the floor at check-in and at the bar.
- 02Connected PMS, channels, POS, and kiosks to one model.
- 03Tuned upsell against satisfaction, not just revenue.
The solution
What we shipped
- 01Contactless check-in that actually feels welcoming.
- 02One guest profile across stay and spend.
- 03A channel strategy that rewards booking direct.
In pictures
A closer look
The results
-35%
check-in time
+22%
direct bookings
-40%
channel cost
4.8★
guest score
"Our staff stopped being data-entry clerks and started being hosts again. The guests feel the difference immediately."
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